All entries by this author

Culture Matters

Culture matters. That might seem obvious to say, but we tend to ignore that when it comes to process design and organizational change. We can see that when implementing process, what works depends upon context. But the challenge is reading context accurately, and making appropriate choices that work. We need to lead with culture and follow with practice, not the other way around.



New Webinar: Why? The Most Important Question

“Why?” Answer that, and you explain everything. It’s a simple question to ask. It’s also an incredibly difficult and challenging one to answer. It’s particularly difficult to answer honestly, in that we are frequently forced to challenge uncomfortable truths that we would prefer to leave unaddressed. At the same time, not confronting the question frequently…
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Finish That Book?

I have a confession to make. I abandon books. I used to read them all the way through, and now I often give them up part way. A spate of articles recently challenged me to question the practice, and whether I should doggedly keep reading.



On Writing Badly

Examples of bad writing abound. And in many instances, they are written that way on purpose. Why we think we are writing well, why we are actually writing badly and what we might consider doing differently.



On Writing

I write. A lot. I work as a management consultant, but it could be argued instead that I’m a professional writer. My work products are reports, documents, presentations and emails. Over the course of my career, though, how I write—and what I focus on and value—has evolved. A great deal.



What I Learned About Ego, Opinion… & Work

Feedback is an essential part of the work cycle. It’s also something that all of us struggle to receive constructively. Once we’ve put our heart and soul into our work, we are often highly resistant to changing it. An alternative perspective is required.



The Importance of “Why?”

We get taught the principles of inquiry at a young age. Who, what, where, when, why and how are essential dimensions of the work we do and changes that we make. The question that we most lose site of, though, is “Why?”



Successfully Navigating Process

Getting process right is hard. While we might know what not to do, identify what to do is challenging and difficult. In a world where we accept that the right answer to process is “it depends,” we need to get clear and specific about how we can figure out what it depends on. Identify the questions to ask and the approach to take is challenging. Following it is even harder. Doing both is essential.



Ride for the Breath of Life 2017

This past Saturday was my sixth time participating in the Ride for the Breath of Life in Edmonton, in support of cystic fibrosis. It’s a cause I care about deeply, and a rewarding event to participate in. Thanks to all who sponsored me.



Embracing The Maturity Monster

Maturity models as a concept have become incredibly popular. We use them as cover to justify any number of improvement efforts. But how we use them is often misguided, dangerous and downright wrong. Maturity as a concept can be useful, but we need to understand what it means and how it should be applied.