How we deal with complex problems is challenging. Our minds evolved to take shortcuts and make things easy. There is a lot of danger in doing so when we confront truly difficult situations. We need to find simple—but not simplistic—ways of communicating complex and complicated relationships and information.
Email’s Brave New World
Crystal lives in that weird space between “I really wish I had thought of that” and “that really creeps me out.” And it is difficult to say which side has more influence. A very new technology offers disturbing insights into how to communicate better with others.