Who Is My Customer? And What’s My Relationship?
By Mark Mullaly | March 17th, 2014 | Publication: projectmanagement.com | No CommentsIt is difficult for project managers to know, at times, who our customer actually is. Is someone a customer just because they are a stakeholder? Or, worse, is someone a customer just because they want to have a say in what your project does and how it is delivered? One hopes—if only for our sanity—that this isn’t the case.