I’ve long argued that organizational practices need to be adapted to an organization if they are going to be effective. They need to fit the culture, and make sense in the way that the organization works. But what happens when you do all the right things, push all the right buttons, and the practices don’t get used? A curious case study.
Maturity models as a concept have become incredibly popular. We use them as cover to justify any number of improvement efforts. But how we use them is often misguided, dangerous and downright wrong. Maturity as a concept can be useful, but we need to understand what it means and how it should be applied.