I’ve long argued that organizational practices need to be adapted to an organization if they are going to be effective. They need to fit the culture, and make sense in the way that the organization works. But what happens when you do all the right things, push all the right buttons, and the practices don’t get used? A curious case study.
It is a little astonishing how often people presume that change can be forced. In particular, there’s an assumption that all that’s required is for senior management to tell everyone what to do, and they’ll do it. You can try. I guarantee it won’t work; at least, it won’t work for long. Leadership has a role, but it’s not the one you think.