I’ve written a lot about process. I’ve spent a lot of time sharing what good and bad process looks like, and advocating for better process over best process. What I’ve not focused on—which is an interesting oversight—is the mindset and personality of the people who actually build process for a living. This is important, because it goes a long way to explaining why we get the kinds of processes that we do. And what needs to change if we want to get processes that truly work.
Purpose is all well and good. But what happens when you work in a mind-numbing and soul-destroying bureaucracy? We need to broaden how we think about purpose, and where we seek to find it. Looking for ways to do our job well—and make it interesting—doesn’t hurt, either.