Beliefs and principles are useful. They guide us when we are dealing with unknowns and uncertainty. They also get in the way, because they blind us to being aware of when they stop working. This is particular true of process, where ideology often gets in the way of adaptation and a recognition of what works here (or what won’t).
While models can be awesomely useful, they are ultimately just constructs that were created because they were relevant to someone at some point. What’s more important is understanding where our models come from in the first place: how they are created, how they evolve and what they connect back to. We forget their underpinnings at our peril. But unfortunately we do that a little too often.
Getting process right is hard. While we might know what not to do, identify what to do is challenging and difficult. In a world where we accept that the right answer to process is “it depends,” we need to get clear and specific about how we can figure out what it depends on. Identify the questions to ask and the approach to take is challenging. Following it is even harder. Doing both is essential.
Process needs to work. To work, it needs to be relevant. That means that what we implement needs to be contextually appropriate, relevant and accepted. Cookie-cutter solutions don’t work here. What works depends. But the real question is, “what does it depend on?”
A personal confession: my professional career has been dedicated to process. While I appreciate the value of process, I am also challenged by how it is often implemented. It’s easy to ask for everything. It’s a lot harder to focus on what is essential and valuable.
