I’ve written a lot about process. I’ve spent a lot of time sharing what good and bad process looks like, and advocating for better process over best process. What I’ve not focused on—which is an interesting oversight—is the mindset and personality of the people who actually build process for a living. This is important, because it goes a long way to explaining why we get the kinds of processes that we do. And what needs to change if we want to get processes that truly work.
Crystal lives in that weird space between “I really wish I had thought of that” and “that really creeps me out.” And it is difficult to say which side has more influence. A very new technology offers disturbing insights into how to communicate better with others.
While we have explored what actually constitutes agency, and illustrated it with examples, a fundamental question is how it emerges. How exactly do individuals develop the ability to exercise agency?