I’ve written a lot about process. I’ve spent a lot of time sharing what good and bad process looks like, and advocating for better process over best process. What I’ve not focused on—which is an interesting oversight—is the mindset and personality of the people who actually build process for a living. This is important, because it goes a long way to explaining why we get the kinds of processes that we do. And what needs to change if we want to get processes that truly work.
One of the fundamental questions everyone wants answered is, “When will this all end?” There aren’t any clear pathways forward, nor are there any hard answers about how or when the current pandemic will conclude. There are maybes and possibilities. This week’s article starts a multi-part series about how things might play out. It starts with exploring, in a bit more detail, how we think about the future.