Email is without question our most popular—and most misused—means of communicating in the workplace. While success depends upon interacting well with the broad, complicated and all-too-intricate tapestry of humanity, we like to pretend that writing and text is as short-cut to doing so efficiently. Whereas every time we get it wrong and course correct (and that’s usually pretty often) we discover we’ve actually taken the long-and-by-no-means scenic route.
Crystal lives in that weird space between “I really wish I had thought of that” and “that really creeps me out.” And it is difficult to say which side has more influence. A very new technology offers disturbing insights into how to communicate better with others.