I had an interesting conversation with a colleague recently about how to represent project success, and to do so simply. He’s an accountant, and a municipal one, so he’s interested in money and politics are an inherent part of the equation. They are two ingredients that make the interpretation of success messy. It doesn’t have to be.
Words have power. When we create change—and when we build processes—words become particularly important. Not for how we sell the process (although that’s also significant), but for how we define and think about the process itself. Taking the time to get words right is some of the most meaningful work we do in managing change.