Whether consultants or employees, we all have clients that we serve. We advise, advocate, support and sell. How we do that depends on our attitude and our orientation. It is shaped by how we show up in our work, and how we engage with those around us. We have a choice in that. And we forget that at our peril.
Pick Up The Damn Phone
Email is without question our most popular—and most misused—means of communicating in the workplace. While success depends upon interacting well with the broad, complicated and all-too-intricate tapestry of humanity, we like to pretend that writing and text is as short-cut to doing so efficiently. Whereas every time we get it wrong and course correct (and that’s usually pretty often) we discover we’ve actually taken the long-and-by-no-means scenic route.
Next Webinar: The Limitations of SMART Delegation
Managers must learn to delegate. If the mandate of a manager is to manage the activities of others, then the ability to delegate effectively is a necessary, even mandatory, skillset. To that end, we’ve glommed onto an effective methodology known as SMART (Specific, Measurable, Achievable, Reasonable and Time-bound). We learn to use it, once we […]
There Are No Rules To Politics
We like rules. Rules make life easier. Knowing that there is a right and wrong answer means that we can figure out how to be successful under all circumstances. The only problem is that life doesn’t actually work that way, particularly when engaging in politics and managing in the face of complexity and uncertainty. That’s not to say that there aren’t strategies that can help, but those strategies inherently require adaptation, a willingness to be flexible, and acceptance that the only right answer in any given situation is, “It depends.”
How I’m Trying To Rediscover Reading
I read an enormous amount. But I have not, in recent years, read for the same purpose, with the same frequency or with the same degree of pleasure as I have in my past. I’ve resolved to do something about that. My exploration and rethinking of how, what, when and why I read.
Do As I Say, Not As I Do
I’ve long argued that organizational practices need to be adapted to an organization if they are going to be effective. They need to fit the culture, and make sense in the way that the organization works. But what happens when you do all the right things, push all the right buttons, and the practices don’t get used? A curious case study.