The internet is an easy place to speak your mind, without consideration of the consequences of how it will be received. Escalation happens easily. Flame wars erupt without thought. It’s all too easy to hear something you don’t like, lash out, and admonish someone to “stay in their lane.” But is it right? Is it reasonable? Is it appropriate? And what you should do when you’re on the receiving end?
Whether consultants or employees, we all have clients that we serve. We advise, advocate, support and sell. How we do that depends on our attitude and our orientation. It is shaped by how we show up in our work, and how we engage with those around us. We have a choice in that. And we forget that at our peril.
Constructive criticism very often isn’t constructive. We also tend not to receive it well, even when it’s well-meaning—and sometimes even when we ask for it. Part of the problem is with our use of the word “should.” It is a word of judgement, criticism and deflection We probably shouldn’t use it quite as frequently as we do.
Feedback is an essential part of the work cycle. It’s also something that all of us struggle to receive constructively. Once we’ve put our heart and soul into our work, we are often highly resistant to changing it. An alternative perspective is required.
Feedback and criticism are generally seen as negative. We don’t like it, we get defensive and we very often resist it. That deflection is often our brains looking for the easy way out. And it’s arguably keeping us from doing our best work.