We live in a world that wants concrete specifics. We have bosses that like measures. We have sponsors that demand proof, and want to know how you are going to demonstrate impact. And yet very often the more important something an initiative is, the less likely you are to be able to measure it. So what you can you do? What could you measure? And what are the cautions of doing so?
Got a KPI For That?
While this is likely to come across as controversial, I’m going to say it anyway: If you care most about key performance indicators, then you likely don’t care about what matters most. And that’s a challenge. In my view, it’s a challenge of terminology, of ideology and of narrow-minded thinking masquerading as holistic solution. But semantics are important. And the words you use say a lot about what you value.
This Is How It (Doesn’t) Begin
I had a meeting with a prospective client the other day. The opportunity was to provide some training and facilitation with their executive team to help prepare them for the implementation of a new set of organizational project management practices. To anyone that knows me, this certainly has the prospect of being something of interest. […]
The More Process You Have, The Less Process You Need
Process is important. It provides useful and relevant guidance on how to get things done. And yet process can also be a crutch, particularly when we presume the real world works exactly as the process prescribes. For process to be useful, then, we need to rethink how we relate to process.
Language Gets In The Way
Language is critical. Navigating change involves creating language. At the same time the language that we use gets in the way. The words we choose to communicate our message are essential to our ability to create meaning. But we don’t always do a good job in exercising choice. We obfuscate and we obstruct. We choose obscure and complicated words because we think they sound good. In doing so, we undermine meaning. And we do so at our peril.
Change Is About Creating Language
Words have power. When we create change—and when we build processes—words become particularly important. Not for how we sell the process (although that’s also significant), but for how we define and think about the process itself. Taking the time to get words right is some of the most meaningful work we do in managing change.